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Honor Student
Posts: 2
Member Since: ‎11-16-2017
Message 1 of 3 (71 Views)

I need Bios Update

Product Name: HP Pavillion 15-b123nr sleek
Operating System: Microsoft Windows 10 (64-bit)

I need help updating BIOS. I have windows 10 from an upgrade. Not sure what was original. I don't want to upload the wrong BIOS

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Posts: 11,907
Member Since: ‎08-09-2015
Message 2 of 3 (58 Views)

Re: I need Bios Update




Allow me to welcome you to the HP forums!

Sorry, but I don't have very good news for you ...

According to the HP product page for your PC, it did not come with Win10 preinstalled -- and HP only makes BIOS upgrades for the OS versions that come preinstalled on their PCs.

Additionally, HP makes their BIOS upgrade OS-version-specific, meaning the PC must be running the same version of Windows as the BIOS upgrade. Thus, you can not run, for example, a BIOS upgrade designed for Windows 7 or 8x in Windows 10.

This means there is no BIOS upgrade you can download from HP for your PC.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Honor Student
Posts: 2
Member Since: ‎11-16-2017
Message 3 of 3 (46 Views)

Re: I need Bios Update

The problem that I am having is certain keys on my Keyboard are not working. Have done everything else to rectify. Please advise.

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