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Keyboard stopped working

HP envy
Microsoft Windows 8.1 (64-bit)
My keyboard on my laptop has stopped working!
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Keyboard stopped working

Hello Lindajc7,

 

Is the backlight on the keyboard still illuminating? Does a USB external keyboard work? Are you able to use the keyboard pre-boot e.g. tapping the ESC key as soon as you power on the unit to get into the setup menu?

 

-Phil

I am an HP Employee
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Keyboard stopped working

Yes to all. I am at the setup utility now. Waiting for what to do next. 😏
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