KnightNem Honor Student
Honor Student
2 0 0
Message 1 of 2
Flag Post

Major shock from USB port when Plugging in to charge battery

Envy DV7
Microsoft Windows 10 (64-bit)

I dont know what HP is doing but ther quality and support has gone down a few notches, I Have a Envy DV-7 Notebook and since i got this notebook it has been delivering full power shocks from one of the USB ports when i plug in my AC adapter to Charge the battery I dont have a warranty left on this NB because i was deployed overseas and I dont see HP helping a Veteren without Charging them More Money Now I have a Toshiba Laptop and it has been thru alot worse then this HPEnvy ever has and it works 100% no shocks.

HP used to be a top end company now its like quality means nothing without charging for repairs to their own products.

What am I to do Anyways anyone know why this machine is "Lighting up My Life when the Battery is Low?"

Thanks anything would help explain this ongoing issue and P.S. its not the wall outlet because we run tests regularly on all our APUs

1 REPLY
Moderator
Moderator
16121 201 829
Message 2 of 2
Flag Post

Major shock from USB port when Plugging in to charge battery

@KnightNem

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation