cancel
Showing results for 
Search instead for 
Did you mean: 
emichon
New member
2 0 0 0
Message 1 of 2
169
Flag Post

Missing m.2 interface connector for SSD

HP Recommended
HP ENVY Notebook 17-u018ca
Microsoft Windows 10 (64-bit)

I bought this laptop about 1.5 years ago, with the intention of upgrading it with an SSD in the future. Before purchasing it, I asked a sales associate if I could upgrade the laptop with an m.2 SATA HD, and it was confirmed that I could. Also if I bring up the service manual for my laptop, it does indicate that an m.2 SATA can be installed. 

 

I recently decided to purchase an SSD online to use as a boot drive since there was a sale. Today I opened up the laptop to install in, only to find out there is no connector as indicated. If I would have known, and wouldn't have been misled by the sales assocaite, I would have purchased another model to ensure that I was able to upgrade.

 

Obviously I am now out of warranty, and I can no longer return the laptop. I'm very dissapointed in HP as this should be indicated in the service manual, which you would expect to be updated with the correct information. 

 

20180624_004415.jpg

1 REPLY 1
MKazi
Retired
Retired
12,746 12,732 829 1,523
Message 2 of 2
Flag Post
HP Recommended

@emichon

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.  You should be contacted within 4 business days (Excluding holidays & Weekends).  

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation