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Message 1 of 4
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Non-removable battery, shows plugged in, not charging. Error- 9GAL40-81M8JM-GXGK6J-C0BF03.

HP Recommended
Pavillion x300
Microsoft Windows 10 (64-bit)

Non-removable battery laptop shows plugged in not charging when in use, and charges only when its switched off or hibernating. All solutions ask me to take battery out, but I cannot. System test gave this error code- 9GAL40-81M8JM-GXGK6J-C0BF03. Please reply ASAP.

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HP Recommended

The battery must be replaced. Please provide the Product or Model number of the laptop. There is no x300 I assume you mean x360 but there are many models called x360 and the batteries are different. On most replacement of the battery is possible by an end user. 


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Message 3 of 4
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HP Recommended

Umm yes, it is x360. What do you mean by replaced? As in it cannot be fixed and I will have to buy a new one? Can u tell me possible reasons this may have occured. This laptop is hardly 4 months old and under warranty.  My product is 13.3 inch, Pavillion x360 Convertible, with touchscreen and intel i5.

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HP Recommended

If it is under warranty you need to make a warranty claim with HP. Start a support case. Where are you located (country)?


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