03-26-2017 09:09 AM
Non-removable battery laptop shows plugged in not charging when in use, and charges only when its switched off or hibernating. All solutions ask me to take battery out, but I cannot. System test gave this error code- 9GAL40-81M8JM-GXGK6J-C0BF03. Please reply ASAP.
03-26-2017 10:11 AM
The battery must be replaced. Please provide the Product or Model number of the laptop. There is no x300 I assume you mean x360 but there are many models called x360 and the batteries are different. On most replacement of the battery is possible by an end user.
03-26-2017 10:13 PM
Umm yes, it is x360. What do you mean by replaced? As in it cannot be fixed and I will have to buy a new one? Can u tell me possible reasons this may have occured. This laptop is hardly 4 months old and under warranty. My product is 13.3 inch, Pavillion x360 Convertible, with touchscreen and intel i5.