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cicook
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P5Q58UT Docking Station Not Working with ZBook Studio G3

P5Q58UT Docking Station
Microsoft Windows 10 (64-bit)

I have a ZBook Studio G3.  I received the docking station for this laptop which is part number:  P5Q58UT#ABA.  I have plugged it in as instructed, but it is not charging the ZBook.  The power light on the docking station is illuminated.   The USB ports do not work either.  It appears that the only thing that is working is the power indicator and its ability to put the laptop to sleep if I press the button.  Do I have a defective docking station (it appears to be defective)?  If not, how do I get it to work?  By the way, the power supply that came with the docking station seems to be working just fine if I plug it directly into the ZBook.

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P5Q58UT Docking Station Not Working with ZBook Studio G3

I've got the same problem as you.
After using the docking, my regular charger stoppet charging as whel.
Just power light indicator, but not charging.

I tried these steps:
(except the ones needing to open pc, because this belongs to my work)

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

 

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Testing and Calibrating the Battery (Windows 😎

http://support.hp.com/us-en/document/c03325217

 

NOTE : UPDATE BIOS 



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Message 3 of 10
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P5Q58UT Docking Station Not Working with ZBook Studio G3

-Still got the problem after performing steps.
Any luck for you?

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cicook
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P5Q58UT Docking Station Not Working with ZBook Studio G3

It has been a while since I resolved my problem.  So I don't recall exactly what I did.  For me it was a driver issue.  I believe I had to update the BIOS and all the drivers including the video and audio drivers, and then it worked.  I think I used the 13 steps on pages 3 and 4 found here:

 

http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA6-5088ENW

 

Good Luck.

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P5Q58UT Docking Station Not Working with ZBook Studio G3

I'll give it a try.

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P5Q58UT Docking Station Not Working with ZBook Studio G3

Also try turning off all Thunderbolt security in the BIOS...that is what it took on mine. 

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P5Q58UT Docking Station Not Working with ZBook Studio G3

Removing USB-C-security in Bios didn't solve my issue.

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P5Q58UT Docking Station Not Working with ZBook Studio G3

I got in contact with HP-support. Was told to run the batterytest.
https://support.hp.com/us-en/document/c04700771#AbT1


The result was, it should be replaced.

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Message 9 of 10
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P5Q58UT Docking Station Not Working with ZBook Studio G3

Wll that takes care of the charging issue but what about the USB problem?

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P5Q58UT Docking Station Not Working with ZBook Studio G3


@Huffer wrote:

Wll that takes care of the charging issue but what about the USB problem?


Hi Huffer.


I tested the docking yesterday. The ethernet connected fine with the docking, so the USB-C seems fine.

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