01-04-2018 06:00 AM
My notebook is not charging, However, sometimes it DOES charge -- but only when the device is turned off. The battery seems fine; passes all the tests. I keep the notebook plugged in at all times. When I turn it on after a night of rest, the battery says fully charged, but there is no indication that the notebook is plugged in. The spot where the power adapter is connected to the notebook has a white light, which tells me there is power coming in, but it's not getting to the battery.
01-04-2018 06:10 AM - edited 01-04-2018 06:23 AM
For how long have you had your notebook?
Did you run the Power adapter te4st in the HP PC Hardware Diagnostic utility?
If so, what was the result?
If you have left it plugged in for an extended period of time without letting it completely charge and discharge, you have done yourself an unknowing disservice.
Notebook batteries need to be (charge/discharge/charge) cycled.
Read the following Hp document to gain a better understanding of notebook batteries and how they should be used to maximize their service life.
If that is not done, the service life of the battery will be far less than it should. Most people get three to five years out of a battery.
Unfortunately, laptop batteries are only warrantied for one year.
If your notebook is still in warranty then contact HP to initiate warranty service.
I see that your notebook came to market in 23015, so your notebook may be out of warranty.
I highly recommend that you download, install and use the component and system tests in the most recent version of the HP PC Hardware Diagnostics UEFI (version 22.214.171.124)
The version your notebook was delivered with has fewer diagnostic capabilities than the new version
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.