09-19-2016 02:28 PM
09-21-2016 09:29 AM
Thank you for stopping by the HP Support Forums! : ) I see you are having some trouble with the touchpad on your HP Notebook.
To better help you can you please let me know the Exact model notebook you are using as I am unable to locate it with the product number you gave me.
I will watch for your reply.
To simply say thanks, please click the "Thumbs Up" up button. If you require further assistance let me know and I will gladly do all I can to help.
09-22-2016 08:12 AM
Thank you for the quick reply. Please get started troubleshooting below:
I hope this helps!
Let me know the outcome. If this resolves the issue please let others know by marking this post as "Accept as Solution". To simply say thanks, please click the "Thumbs Up" up button. If you require further assistance let me know and I will gladly do all I can to help.
09-26-2016 06:56 AM
Yes, you will need to contact them if you are unable to complete the troubleshooting steps.
You can contact our technical support at http://support.hp.com/us-en/contact-hp. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you for your persistence.
If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos".