03-03-2016 08:53 PM
Trackpad movement is not fluid - sometimes the mouse arrow doesn't move , or moves very inconsistently, even when I move the finger accross it. In most occassions it works well, but sometimes it doesn't. HP Support Assistant is up to date, drivers updated, and Windows Update is up to date.
03-05-2016 08:31 AM
Hi there @chryslerE,
Welcome Back to the HP Support Forums! I understand you are having an issue with the touchpad. I will be glad to help you.
Here is a document on Using the TouchPad or ClickPad (Windows 10).
You can download and install the lastedt driver by clicking on Synaptics TouchPad Driver.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below!
03-05-2016 08:53 AM
I don't think you understood my issue. It is not "How do I use the trackpad" - it's trackpad movement not fluid, as stated above.
Also, not sure you've read my question. Cause in the end I said "drivers updated" - which is what you're suggesting I do in your message.
If you really want to be helpful, please refrain from using template answers, because they are just a waste of everyone's time.
03-05-2016 09:20 AM
I do understand the issue, but with any issue related to hardware it is always best to check the drivers first.
After confriming not a drive issue, then it is a computer performance issue.
Here are some documents to try.
Hope this helps. Please get back to me.
03-05-2016 10:12 AM
I have a HP Envy 17t n000, with quad core i7 6th gen Intel processor, 12GB RAM, and an SSD disk, and you are seriously suggesting that the trackpad is not working because my computer is becoming slow when connecting to the internet?
Common man, get a grip. I won't be responding to such ridiculous suggestions anymore. Next thing you'll suggest to check if my monitor is on while I'm using the computer.
04-03-2016 06:16 AM
There is no serial number just for the trackpad. Right click on it in the device manager and select properties/details/hardware ID to get the device identifier and from that we can look out on the web for a newer driver.
I had the same model laptop a while back and my biggest complaint was the trackpad. It never did feel like it was well made in my humble opinion. Also the keyboard had a little too much flex for me.
04-11-2016 05:34 AM
Hardware ID is SYN1EF8
Checked Synaptics website, they have an old version, 19.0.19, whereas HP pushed 126.96.36.199 few weeks back..where did you mention you were able to find beta drivers?
Touchpad experience on this laptop are by far the worst of all the laptops I ever owned..