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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Flag Post

Updates don't download

HP Recommended
Microsoft Windows 10 (64-bit)

I received notice there are 3 updates available from HP..I tried to download, but just keep getting the 4 little squares going around and around...and nothing happens.  I can't even refuse the updates.  Any ideas?

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Message 2 of 2
Flag Post
HP Recommended

@Bo-barb

 

Create a Restore Point

Download a fresh copy of the HP Support Assistant

Uninstall the HP Support Assistant from Control Panel > icon view > Programs and Features

After the software is uninstalled, Restart the computer and log in

Install the new copy of the HPSA

After the software is installed, Restart the computer and log in

 

HPSA Fancy Page

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.

 

References

 

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

 

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

 

Dragon Document - Help, suggestions, and examples

Updates – When and How

 

Sections - various, including:

  • HP Support Assistant
    • Subsection: HPSA > Update / Download and Install

 

  • HP Support Assistant
    • Subsection: HPSA – Messages that “bug your trip”

 

  • HP Support Assistant
    • Subsection: HPSA – View and Delete Messages

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

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