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battery test: primary battery failed - replace (42)

Pavilion TS 11

Hello, first all the facts:


Model: Pavilion TS 11

Year bought: 2013

product Number: E2V68EA#ABD

Battery test result: primary battery failed - replace (42)

Error code: 0GF2MR - 6MW8H9 - XD7WXF - C0A503


The problem:


I have noticed the very first time the battery did not fully charge up to 100% app. 1 1/2 years ago. Then it always stayed at about 75%. I made several battery tests, yet everything seemed to be fine.


Two days ago, I noticed the battery was down to 7% - not charging even though it should be. I run some battery tests again and the error stated above suddenly came up. The HP battery test via the support center sated everything was okay, yet as I googled the primary battery failed message, I kind of got alarmed. 


There is no warranty left and the touchscreen had to be disabled a couple of months ago, because it was not working properly as well.


I hope for advises - does it actually make sense to try to repair it? Can this problem be repaired - as far as I understand, the primary battery means changing the removable battery won't help at all?


Best wishes,



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HP Recommended

battery test: primary battery failed - replace (42)


Replacing the main removable battery with a new battery preferably HP genuine battery is the solution to this.

Manual: Page 27

You need3-cell, 36-Wh, 3.20-Ah, Li-ion battery�, HP part number 729892-001�


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