08-28-2016 04:32 AM
i was watching movie and suddenly my cursor is moving an its own i was using wireless mouse i removed then too it was moving, then i shut down the laptop an opened it was working fine now it has happed like 3times its moves on its own and i shut down it it works fine
so help me
08-30-2016 02:44 PM
Thanks for stopping by @green5,
I understand that you are having an issue with the touchpad on your Notebook. You have come to the right place to find suggestions, solutions and a helping hand!
Have you tried going into Safe Mode to see if the problems persist in there?
Have you tried Performing a Hard Reset or Forced Reset?
Have you done a hardware test?
Have you updated all of your drivers?
Have you tried to uninstall the driver?
- Type in Search, "Device Manager",
- Click On Device Manager,
- Expand Mice and other pointing devices,
- Right Click on the TouchPad,
- Click on Uninstall,
- Restart the Notebook twice,
The best document I have for TouchPad issues is the Using and Troubleshooting the TouchPad or ClickPad document.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers that need updating.
If you feel this post has helped you, could help others joining in and looking for a solution or you just want to say cheers, please click the Accept as Solution button and/or the Thumbs Up.
If you require further assistance, please re-post with the results of the troubleshooting, your Model Number (How Do I Find My Model Number or Product Number?) and Which Windows Operating Systems you are running, and I would be more than happy to do my best to provide another solution.
Have a great day!
I work on behalf of HP
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