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27698
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fingerprint device not working

HP ENVY dv6
Microsoft Windows 8.1 (64-bit)

Microsoft Edge would not work about 2 weeks ago and then it came back. Now I'm using it and my fingerprint device isn't working or lighting up at all. I have to sign in with a password.

 

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fingerprint device not working

Hi @27698,

 

Thanks for the post and Welcome to HP Forums. 

 

I understand that you are facing an issue using the fingerprinter reader on your computer. Don't worry, I would like to help you. 

Have you tried any troubleshooting steps on your own?

Could you please share the product number of your computer? Click here for assistance. 

Have you changed the operating system installed on your computer?

 

Recommend you to refer to this HP Article for assistance in configuring SimplePass on your computer. 

Have you tried to uninstall and reinstall HP SimplePass. 

 

Request you to provide the requested information for better assistance. 

 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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