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Top Student
Posts: 7
Member Since: ‎09-13-2012
Message 1 of 3 (3,269 Views)

hp simplepass stopped working

I have an HP Pavilion dv6. It was first having start up problems. It would fail to start windows then launch system repair. It would restore to a previous working time. It would then work fine. On the third time this happened I noticed my Norton would not update. I reinstalled that and in the process of that somehow the restart problem got fixed. I however can no longer use my hp simplepass fingerprint reader to sign onto my computer. It does not read and the light that usually turns on no longer turns on. When i got into the Hp simplepass option in my computer there is no fingerprint reader option. Just these option to add a website to a ctrl and number. What happened to it and how can i fix it?

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Associate Dean
Posts: 5,903
Member Since: ‎01-21-2012
Message 2 of 3 (3,267 Views)

Re: hp simplepass stopped working

[ Edited ]



Please find the link given below might help you to fix your issue.


Troubleshoot a Fingerprint Reader


Setup and Use HP SimplePass Fingerprint Reader




Let us know how it goes!

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Top Student
Posts: 7
Member Since: ‎09-13-2012
Message 3 of 3 (3,213 Views)

Re: hp simplepass stopped working

I went in and looked into my BIOS. and it looks like that is the problem.


It says this


Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


for this


Validity Sensors (WBF) (PID=0018)

can i just reinstall the software to fix it then?

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