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ahmedelsalamony Student
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keyboard problems

elitebook 8570p
Microsoft Windows 7 (64-bit)

my keyboard write wronge characters such as when write number 4 it display 4vg also when write m it display 7hmy

i tried may solutions >>

fn+numlock

fn+insert

all of these not work for me

please help me urgently 

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Regents Professor Regents Professor
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keyboard problems

Dear Customer,

 

Welcome and Thank you for posting your query on HP Support Forum

 

It looks like you are having issues with the Keyboard on your Notebook.

We will surely assist you with this.

 

Troubleshooting Steps: 

Step 01. Click on the Start Button and go to Control Panel

Step 02. Open the Device Manager and expand the Keyboard from the list

Step 03. Right click on Standard PS/2 Keyboard and click on Uninstall

Note: This driver will get installed again automatically on your Notebook

Step 04. Please turn OFF the Notebook

Step 05. Un-plug the Power/AC Adapter and also remove the Battery too

Step 06. Press and Hold the Power Button of the Notebook for a full minute

Step 07. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 08. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 09. Once you get to the BIOS, Please press F9 or F5 Key[Model specific] to load setup defaults for the BIOS

Step 10. Use the arrow keys to say "YES" and hit enter

Step 11. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 11. Now please wait till the Unit loads the Windows Operating system

 

Or

 

Please check if Sticky Key is turned ON by any chance

Please press Shift Key 5 times and turn it OFF if it is turned ON by any chance

 

And

 

If the issue still persists please check and verify if an External Keyboard works fine with your Notebook

 

Note: Please click on the below shown link to find more troubleshooting steps

http://support.hp.com/us-en/document/c03738933

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

I am an HP Employee
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