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plugged in, not charging message

HP Envy 15 360
Microsoft Windows 10 (64-bit)

Laptop is plugged to power source and I am receiving the "Plugged in not charging message". I did the battery check and it indicates that the battery is fine. I bought a new HP AC adapter to rule this out at as the issue. I have read other forums and they indicate removing the battery, but mine is internal. Please advise. 

Thank you 🙂

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plugged in, not charging message

Hello @2spacy,



Try to update the BIOS to the latest.

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and download BIOS and update.



Please reply to this post with complete Model and Product Number of your Notebook


Click the below link for a guide on locating this information:



Hope this helps, for any further queries reply to the post and feel free to join us again !!


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Thank You,


I am not an HP Employee 

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