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Honor Student
Posts: 2
Member Since: ‎06-29-2016
Message 1 of 3 (263 Views)

plugged in, not charging

[ Edited ]
Product Name: HP Envy 360
Operating System: Microsoft Windows 8.1 (32-bit)

I read a similar post where someone else tested their battery and also removed it and reinstalled it, but I don't know how to do either of those.  Battery level at 11% so short time turned on is needed to fix it.  To be clear, I have an HP Envy 360.  The ac charger is plugged in but not charging.  I bought a new charging cord, and still not charging. help please.

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Regents Professor
Posts: 4,277
Member Since: ‎07-31-2014
Message 2 of 3 (248 Views)

Re: plugged in, not charging

Dear Customer,


Welcome and Thank You for posting your query on HP Support Forum


It looks like your Notebook is not charging the Battery, We will surely assist you with this issue


Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon


After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board


How to improve the life of a Battery:

1. You need to let the battery drain completely before charging again

2. Power Plan should be set correctly for extended battery life

3. Please keep the Screen Brightness at lower level

4. Please turn OFF Wi-Fi Connection when not in use

5. Please remove the CD/DVD's from the Optical Drive when not in use


Testing and Calibrating the Battery (Windows 8)


Hope this helps, for any further queries reply to the post and feel free to join us again


 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.


Thank You,


I am an HP Employee
Honor Student
Posts: 2
Member Since: ‎06-29-2016
Message 3 of 3 (176 Views)

Re: plugged in, not charging

As I stated... I have an HP Envy 360.  That has an internal battery.  I can't just remove the battery, so this recommendation  will not work for me.

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