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BIOS Password Reset

HP Recommended
Elitebook 840
Microsoft Windows 7 (64-bit)

How can i reset my BIOS password on my Elitebook 840....

I have done al the steps adviced, Hold down the windows key and the up and down keys and power, and the following steps, but after rebooting the BIOS is still not reset, and pops up an error massage saying Drive is locked.

 

Thanks.

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HP Recommended

Hello @Tuelo

 

Welcome to the HP Support forum.

 

What you are trying to do is to restore previous version of the BIOS (recover a potentially corrupted BIOS). BIOS password reset is different and locked drive is also a completely different piece of cake. So, 3 different things.

 

 

 

BIOS password recovery/password reset

 

Most business class notebooks (including yours Elitebook and Probook) have better stronger security. Password cannot be removed here in the forum - you will have to contact HP Business Support for assistance on removing the password.

 

Here is how:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

>> if the USA, call toll free 1-(800)-334-5144

 

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Note that assistance for such issues is usually free of charge for HP business class computers.

 

 

 

Locked drive (HP Drive lock):

 

HP Drive Lock is a security feature in business class devices which provides protection against unauthorized data access. This ensures the integrity and the confidentiality of the data.

 

A drive protected with a DriveLock password stays protected even if the drive is removed from one system and inserted into another.

 

At power on, the system prompts the user for the DriveLock password.
If an incorrect password is entered, the information on the hard drive is in accessible. The DriveLock password is stored inside the hard drive itself and cannot be read; it can only be authenticated against. Therefore, an unauthorized user cannot obtain the DriveLock password  from the hard drive itself

 

 

Unless the correct password is entered, this drive cannot be used at all no matter the computer and configuration. The only way to "fix" this by entering the correct password.

 

More info

>> https://askubuntu.com/questions/146463/is-there-a-way-to-recover-a-drivelock-password-or-reformat-th...

>> http://h10032.www1.hp.com/ctg/Manual/c03453264.pdf

>> https://support.hp.com/ca-en/document/c01674996

 

 

If you are not sure about this and you say it happened "suddenly", someone else might have enabled this feature for you as a nasty dirty "joke". I have seen this happen. Without this password, the drive will need to be replaced with a new one.

For security reasons, HP does not provide password-reset services for locked drives (HP Drive locked)

 

 

Hope this helps. Let me know if this works for you and if you have any further questions.

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