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BIOS update with password protection

HP Recommended
elitebook 820 g3
Microsoft Windows 10 (64-bit)

I have the boot locked by a password and it seems the only solution is to get a certain file - smc.bin -  from HP. I foun this procedure absolutely unacceptable as a after sale service. I am currently posted abroad and can not contact HP over the phone. Only possibility I have is via web but it does not work. I can not understand this!!

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@Hans47

 

Where are you posted???

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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europe - germany

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HP Recommended

@Hans47

 

Sorry but I have only 1 option for you to try.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

My tour was at Bitburg AFB.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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Non bad...KL area is much better.

BTW I hate HP making so difficult to reset BIOS password on elitebook.

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