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‎07-02-2020 11:05 AM

HP Recommended
Product: spectre X360 13-ae052nr
Operating System: Microsoft Windows 10 (64-bit)

THE COMPUTER IS DOING BIOS RECOVERY UPDATES ENDLESSLY.

EVEN WITH A USB BOOTABLE DRIVE WITH THE LAST BIOS F32.

 

IF F10 I CAN GO TO THE BIOS CONFIG.

 

 

 

 

2 REPLIES 2

‎07-06-2020 11:12 AM

HP Recommended

@fabre,

 

I reviewed your post and I understand that the computer is stuck in the BIOS update loop.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and perform a BIOS rollback and check if it helps.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎07-11-2020 03:05 PM

HP Recommended

@fabre

Thank you for the posting back. 

 

I'm afraid it's not the exact location of CMOS battery even another half of the back cover should be removed.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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