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Blocked out of my windows 8.1 and I have no software. How do I retrieve my acct

Pavilion dm4
Microsoft Windows 8.1 (64-bit)

Can anyone help with a block out on 8.1...frustrating. 

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Blocked out of my windows 8.1 and I have no software. How do I retrieve my acct

Have no software to do what? Reinstall Windows 8.1? You have Recovery Manager accessed at power on using F11 key. Steps here:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

**Click Accept as Solution on a Reply that solves your issue**
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Blocked out of my windows 8.1 and I have no software. How do I retrieve my acct

Or, you can try booting with a password recovery tool:

https://www.lifewire.com/free-windows-password-recovery-tools-2626179

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

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