10-29-2017 09:23 AM
Thanks to several posts on the HP forum I have sucessfully installed Windows-7 professional 64-bit on this (15-bs015dx) laptop. I've gotten through all driver installs and everything is operating as expected with 1-exception: Bluetooth.
Is there a solution for this? I have a bluetooth mouse and would like to use some of the other capabilities that bluetooth provides.
My world won't crumble if none exists becasue I'm quite happy now.
I'll just add my rant about W-10. Until it stabilizes and the app providers catch-up to all of the compatibility issues, I'll avoid it like the plague and won't recommend it to anyone I know.
Thank you in advance! Couldn't have made it this far without the very knowledgeable people here.
10-29-2017 09:51 AM
According to the parts list for your notebook, it comes with a Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 combination WLAN adapter>
Here is the link to the W7 x64 BT driver you need for that model wifi adapter...
This package contains the driver installation package for the Realtek Bluetooth in the supported notebook/laptop models and operating systems.
10-29-2017 10:51 AM
Paul, First thank you! Many of your posts have gotten me where I am now.......Just short of job complete.
In this case; however, I'm striking out. This procedure runs up to the point of a console window opening then nothing. It fails to complete and windows reports same.
Any other suggestions?
10-29-2017 10:56 AM
You're very welcome.
You're the second person that reported that problem with that driver...
OK, assuming that the parts list was correct, and that your notebook has the Realtek wifi adapter, then see if this slightly older BT driver works instead...
If you have a different model wifi card than the parts list indicated, please let me know what model it is, because it would need an entirely different BT driver.
10-29-2017 11:13 AM
I haven't tried your 2nd suggestion yet. Thought I'd add this:
Strangely enough, the very first driver I had to go chase after Win-7 load was the wifi adapter. Could I be doing something else wrong? I don't see a function key that turns BT on & off but its not being discovered when I follow the instructions on Logitech's page for connecting the mouse.
Here's my current driver info........shucks......can't add from snipping tool here...........anyways........device manager is showing that I'm already using a driver for RTL8723BE 802.11 bgn wifi adapter. Hardware ID is as follows:
Any other thoughts?
10-29-2017 11:24 AM
The hardware ID you posted confirms that it is a RTL8723BE 802.11 bgn wifi adapter, so one of the more recent W7 BT drivers should be working on that card.
There is only one older driver than the one I just posted.
The other thing you can do is to try the BT driver directly from the Realtek site...1st one on the list.
10-29-2017 12:10 PM
Struck out on all fronts.
The driver from the RealTek site reported that it was not compatible with my current OS when I tried to install it.
As I said, no worries. This appears to be the only functionality I've lost by going to Win-7. The touch screen even works, which really surprised me.
The main thing is that my primary Apps are back to running great again which was my expectation/goal for the return to W7.
You were a key player in my successfull install so thanks again. HP should put you on their payroll as I was all but one heartbeat away from returning this Laptop to where I purchased it.
Have a great day!
10-29-2017 12:29 PM
You're very welcome.
I am baffled by the fact that none of the BT drivers I posted worked.
The only absolute last suggestion I can offer would be to try this driver...
10-31-2017 06:46 AM
Take a look at this post. This is the one I wrote about where the bluetooth didn't work with the latest W7 driver.
I gave him a different driver, and he said it worked.
So maybe you will want to give it a try too.
10-31-2017 05:02 PM
Wish I had good news but no. None of these run to completion for some reason. Something in the coding is crashing the install.
I'm following the install notes for the driver: Unintstall old driver first, run app, then respond as install complete when the compatibility message comes up. Problem is it crashes and never completes so I don't even get to the compatibility message.
The only thing I haven't tried is to delete the current driver while uninstalling. Not willing to do that as I've tried soo many different drivers, I can't say for sure which one has my wifi/network card working less BT.
Thanks for trying again!