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Fubar2019-
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Can’t factory reaet

Hp-15bs289wm

Bought a used laptop went through the factory reset after resetting just goes to a screen for other user and wants a login  and  password 

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Message 2 of 2
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HP Recommended

Can’t factory reaet

Hi:

 

You should be able to factory reset the PC by using the HP cloud recovery client utility to create a bootable recovery drive.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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