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Locked

‎01-28-2020 12:49 AM

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (32-bit)

My notebook's disk tray is frequently coming out without any external inputs. How to fix this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-30-2020 04:33 PM

HP Recommended

@Taha11,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the DVD tray is opening automatically.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Meanwhile, I would suggest you uninstall the DVD drive and check.

Here is how it is done.

a.    Click on Start button.
b.    In the search box type devmgmt.msc and then press enter.
c.    Select the DVD ROM device and right click on it

d.    Now select Uninstall.
e.    Restart your computer.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-30-2020 04:33 PM

HP Recommended

@Taha11,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the DVD tray is opening automatically.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Meanwhile, I would suggest you uninstall the DVD drive and check.

Here is how it is done.

a.    Click on Start button.
b.    In the search box type devmgmt.msc and then press enter.
c.    Select the DVD ROM device and right click on it

d.    Now select Uninstall.
e.    Restart your computer.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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