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‎12-02-2020 05:02 AM

HP Recommended
Product: Hp-14q-cs0017TU
Operating System: Microsoft Windows 10 (64-bit)

So my windows got corrupted after a hp bios update recently, and after that it didn't accept the password which i earlier used...i talked to the agent and he gave me the link to hp recovery tool. So i wanna know do as my laptop was slow so i added an additional ssd from company and before doing the recovery do i have to get it removed somehow?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-02-2020 07:31 AM

HP Recommended

@DEV011 

The HP Recovery tool is designed to restore the PC to a drive much the same size as the original drive.  If you replaced this with a smaller SSD, that recovery is not going to work.



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎12-02-2020 07:31 AM

HP Recommended

@DEV011 

The HP Recovery tool is designed to restore the PC to a drive much the same size as the original drive.  If you replaced this with a smaller SSD, that recovery is not going to work.



I am a volunteer and I do not work for, nor represent, HP
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