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Pavilion 15

My computer will not finish the Windows Update and I received the error message I reference above.

 

This is for Windows 10, version 1709.  When I go to Windows Update and Update History, there are multiple attempts at updating to this version, all the way back to December 2017.  They all have the same message: "Install the latest update to Windows 10: Windows 10 Fall Creators Update."

 

Also, in the Update History, I see a message under quality udates (46): Update for Windows 10 Version 1703 for x64 based systems (KB4023814) and underneath a bunch of failed attempts.  

 

How to fix?>

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@bculp

 

Let me take a moment to thank you for posting on the HP Support Forums. 

I came across your post and would like to help. 

 

I understand that you have an HP Pavilion 15 series laptop and the Windows 10 Fall Creators Update fails. I appreciate the steps you have performed and have certainly done a good job.

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • HP computers with Windows come with HP Support Assistant (HPSA) installed. HP Support Assistant can be used to automatically find and install the latest updates for your computer.
  • You can install the latest version of HP Support Assistant from the HP Support Assistant website (in English).
  • Open HP Support Assistant and check for software and driver downloads.

  • Double-click the HPSA desktop icon or select HPSA from the Start screen.

  • In HP Support Assistant, click the Updates and tune-up button.

  • Click Check for updates now.

    HP Support Assistant now checks for the latest updates from the HP servers.

  • If new updates are available, make sure the check box next to each update is selected and click Apply to begin downloading and installing the updates.

    If no updates are available, click Finish.

  • For more information about using and configuring HP Support Assistant, refer to HP PCs - Using HP Support Assistant (Windows 10, 8, 7).

If the issue persists then click here to download and run the Windows Update Troubleshooter. Please run the Windows update troubleshooter to fix any issues with the installation of the Windows updates. 

 

You may manually troubleshoot issues installing Windows updates. The following steps should help:

  • Disable your antivirus software using the following steps.

  • In the Windows search bar, type System Configuration.

  • Click the Startup tab, then click Open Task Manager.

Figure : Startup tab in System Configuration

Startup tab in System Configuration

 

  • Task Manager opens.
  • Find the antivirus software in the list, select it, and select Disable.
  • Close Task Manager.
  • Perform a clean boot using the following steps to disable startup items.
  • In Windows, search for and open System Configuration.
  • The System Configuration window opens.
  • In System Configuration, click the Services tab.
  • Click the Hide all Microsoft services check box, then click Disable all.

Figure : Services tab in System Configuration

Services tab in System Configuration

  • Click the Startup tab, then click Open Task Manager.

Figure : Startup tab in System Configuration

Startup tab in System Configuration

 

  • Task Manager opens.
  • Click each enabled startup item, then select Disable, and close Task Manager.
  • In the System Configuration Services tab, click OK.
  • Restart the computer.
  • Restart Windows Update Services using the following steps:
  • Press the Windows key plus R to open the Run box.
  • Type Services.msc in the Run box, and press Enter.
  • In the Services list, look for the following services:
  • Background Intelligent Transfer Service
  • Cryptographic Services
  • Windows Updates
  • Right-click each of them, and select Restart.
  • In Windows, search for Command Prompt. If necessary, right-click and select Run as administrator.

Figure : Opening Command Prompt as administrator

Opening Command Prompt as administrator

  • Command Prompt.

Figure : Command Prompt

Opened to the command prompt

 

  • In the Command Prompt window, type the commands in the following list, pressing Enter after each command.

    • net stop bits

    • net stop cryptsvc

    • net stop wuauserv

    • net start bits

    • net start cryptsvc

    • net start wuauserv

  • Delete the files in the Temp folder using the following steps:

    • Press the Windows key plus R (Win+R) to open the Run box.

    • Type %temp% and click OK. A list of files in the Temp folder displays.

    • Delete all the files in the Temp folder.

  • Rename the SoftwareDistribution & catroot2 folder using the following steps.

    • Open the Command Prompt again.

      In Windows, search for Command Prompt. Right-click and select Run as administrator.

    • At the prompt, type net stop wuauserv and press Enter.

    • At the prompt, type ren %windir%\SoftwareDistribution SoftwareDistribution.old and press Enter.

    • At the prompt, type ren %windir%\system32\catroot2 catroot2.old and press Enter.

  • Restart the computer.

 

I genuinely hope the issue gets resolved without hassles. Let me know how it goes. 

 

All the best! 🙂

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