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Locked

‎12-21-2018 10:58 AM

HP Recommended
Product: HP Envy TS m7 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

All of this began after upgrading to Windows 10

I have an error message when shutting down regarding the SimplePass application. I have to select "Shutdown anyway". In searching for a solution, I found information stating incompatibility with Windows 10 and SimplePass, so I uninstalled it, and reinstalled it using HP Support and letting it detect my device and tell me what to install. I followed the instructions and Validity was installed. Now the fingerprint detection doesn't work at all.

 

Laptop: HP Envy TS m7 Notebook PC

OS: Windows 10 Home 1803

OS Bulid: 17134.472

Device: Validity Sensors (WBF)(PID=0050)

Feature: Validity WBF DDK (4.5.228.0)

Driver: 4.05.0327.000 (Provider: Synaptics Incorporated)

 

Any information I try to find at HP is a "Locked Topic" due to inactivity.

 

Will someone help?

 

1 REPLY 1

‎12-21-2018 11:23 AM

HP Recommended

@WK73

 

I can offer limited advice on the subject.

 

You may have to reinstall your Validity Driver.

After the Driver is installed, Restart the computer and log in.

 

Next:  Download, save, and install 

sp86959 HP SimplePass V8.01.92 W10 32-64bit.exe

 

Restart the computer after the SimplePass installation is complete.

 

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Dragon-Fur

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