09-04-2011 01:31 PM
I have a Pavilion dm4, Windows 7 Home. I've been using it without the fingerprint scanner but just had it set up this week. This morning I turned it on and couldn't login. I thought it was because I just washed the dishes and my fingers were moist. But after two hours it still didn't work.
Last night the computer froze on me and when I did ctrl+alt+del I turned off the SimplePass. Afterward, I just shutdown the computer for the night. Now I can't login at all, because I didn't setup a password. I only had the fingerprint without a password reset disk. I don't have my photos and files backed up and I want to avoid recovering the laptop to its factory setting.
Do you have any suggestions???
04-23-2013 08:29 AM - last edited on 02-23-2017 05:35 PM by OscarFuentes
I assume you have the same issue as the previous poster? Take a look at this document and let me know if it helps resolve your issue. If you have to recover, here is information on how to backup and recover.
If you reply, please let me know your product number and operating system, and if the above documents helped resolve your issue.
09-28-2013 04:03 PM
My 11 month old Pavilion dv7 notebook won't read my fingerprint. I don't think i used a password and I can't get into my computer. I'm not a techie so don't give me instructions to hard. I have windows 8
10-01-2013 10:37 AM - last edited on 04-20-2016 09:38 AM by OscarFuentes
I read your post about your Fingerprint Reader on your Pavilion dv7 Notebook.
This document should give you some helpful information.
Please feel free to contact me if you have further questions.
I work on behalf of HP
- HP PCs - How to Change or Reset Password (Windows 10)
- Downloading or Updating Software and Drivers for HP Computers
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)
- HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)
- HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8)