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Brenda74
New member
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Message 1 of 2
105
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Freezing up

HP Recommended
Example: hp envy

Hp support is horrible

 

Been transferred 15 times still no help

1 REPLY 1
CherylG
Level 17
44,714 38,155 3,356 11,464
Message 2 of 2
Flag Post
HP Recommended

Usually it is easier to get Support directly from your models page where you fill out a short form and get options for support- phone or chat.

What is the 'full" Model Number or Product Number of your Envy?>>

https://support.hp.com/us-en/document/c00033108

 

Have you run Diagnostics from F2 at startup? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

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