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Honor Student
Posts: 2
Member Since: ‎07-05-2011
Message 1 of 4 (1,244 Views)

HELP! My product key is gone, i need to reinstall my OS but the product key has been rubbed off :(

HELP! The laptop I have has the product key wrote on a sticker underneath and over time it has rubbed off, I need this key to reinstall it.   Please don't say use the recovery CD as i don't want all the HP junk.

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Posts: 41,904
Member Since: ‎01-07-2009
Message 2 of 4 (1,201 Views)

Re: HELP! My product key is gone, i need to reinstall my OS but the product key has been rubbed off

[ Edited ]

You have two options if you want to use the license that you paid for.


1) If you are able to access the Recovery Manager with the F11 keystroke just after pressing the power button you can reinstall the OS form there. Newer model notebooks have a minimal install option in Recovery manager that does not install all of the HP programs.


2) Use the Recovery disc set that you made.


Of course there are also other options:

You can purchase a Microsoft Windows installation DVD and struggle with finding all of the drivers.

You can install a distribution of Linux which will also require some searching to find drivers.


Please identify your notebook/pc .

Look at the base/rear/side of the notebook/pc at the barcoded sticker.

Post item number 2 as seen on the following example of an HP notebook's barcoded sticker. The barcode on your HP product may be slightly different in appearance, but will still have the important information needed for us to help you.  


###Do not post the serial number as it is personal information.###
Post the installed operating system  ( and whether it is 32 or 64-bit ) and state whether the CPU is an AMD or Intel product

Not posting all of the information as requested will delay our responses and slow troubleshooting of the issue that led you to author a thread.


Is your notebook/PC still within its warranty period?



Best regards,


If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Posts: 1
Member Since: ‎07-29-2011
Message 3 of 4 (1,156 Views)

How to figure out my OS

Hi..I formatted my hp notebook..But I forgot to make a note of my OS..I had a windows vista OS but not sure whether it was home basic or premium etc..But I have my product key of my OS and model number of my laptop..Is it possible for you to find the OS of my laptop???

Posts: 35,070
Member Since: ‎11-12-2008
Message 4 of 4 (1,155 Views)

Re: How to figure out my OS

The sticker with the license key should state which version it is for. If you can't read it, post your 'full' model number or P/N from the Service Tag attached to bottom and someone can look up the Specs at HP site.

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