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‎09-09-2022 03:16 PM

HP Recommended
Product: HP Chromebook x360 - 14b-ca0061wm

My laptop has been working perfectly fine. Went to charge it and the light won't come on. Now it has died completely and will not turn on and is not charging. Warranty is expired, I just need to know what I can do to get help with getting my laptop back up running and charging. I lost the original charger but bout a new one which is still not charging the computer. 

Category:
1 REPLY 1

‎09-18-2022 01:22 PM

HP Recommended

Hi @Jess1025 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing power-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/us-en/document/c04244478 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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