HP Spectre 15-bl000 x360 System recovery with HP Media failing

[park_ridge_dave]

Hi,

I was attempting to recover my windows 10 pro 64 bit using HP recovery USB media.

It goes along well but finally errors out. I tried this 3 times and all 3 times same thing.

Prior to starting I ran all diagnostics and no problems were found.

I generated an error log file.

Trying to get some support, I went to the support page but all I found there was the "Virtual Assistant".

That was no help after about 10 minutes I was told to contact support??? 

Anyway, I looked at the logfile and it appears to error out trying to install MacAfee bloatware".(it can't find drive)

Does anybody have any answers? I can upload the log file because it's a little out of my experience

level.

Thanks,

Dave

[iomare]

Hi Dave,

Did you create the USB media using the HP cloud recovery tool? If not, you could try it

https://support.hp.com/us-en/document/c06162205

You could also perform a clean install of the OS and avoid all bloatware  😀  by creating a USB drive with the OS on it directly from Microsoft. (on a different PC) It will activate automatically once installed and connected to the internet.

https://www.microsoft.com/en-us/software-download/windows10

After installing allow Windows to completely update and it will automatically install all the necessary drivers.

You can then find software and drivers here:

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-bl000-x360-convertible-pc/13823372

or install HP support assistant

HP Support Assistant | HP® Official Site

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

[park_ridge_dave]

Hi David (Great name there LOL)

I was using the HP supplied  Recovery Media as my Backup USB media seemed to not work as well.

I will try your suggestion(s) and see what happens.

I bought the media from HP thinking it should be good. Guess it goes to show you....

I'll post back if I find a solution, but, thanks for the tips.

Dave

[iomare · Accepted solution]

😀

Personally I usually perform a clean install of the OS and then install what I need. If you need any further help let me know.

Take care,

David

[park_ridge_dave]

David,

Yep clean install from Microsoft was the ticket. I have a file image of my old data from BackBlaze (Nice product) and am re-installing and "pruning" Trash (lmao boy can you get a lot of junk out on the SSD)!

Thanks for the help it was most appreciated (I would give you 2 thumbs up but the system only allows one (Drat!! 😪)

Dave