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Level 7
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Message 1 of 4
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HP Support Assistant

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 I just spotted two subsequent updates over the last two weeks on my OMEN's support web site. These updates along everything else since Sep '17 (I think? Recent BIOS update, Intel wireless & bluetooth drivers, ME firmware, DVD firmware, etc.) had not been picked up by HPSA at all.

 

HPSA on my machine is definitely up to date and seems working / communicating as expected.

 

HP, please fix - my warranty is still in place.

 

3 REPLIES 3
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Level 15
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Message 2 of 4
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@krzemien

 

You've been posting here long enough to know that we here, can do nothing to fix this problem -- as we are NOT HP Tech Support and have no way of remoting into your PC to fix anything.

 

Since you claim your PC is still under warranty,  you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Level 7
731 713 31 167
Message 3 of 4
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This forum sits on HP servers - and one absolutely needs to assume that somebody from HP is at least remotely interested in what people are raising here / writing about.

If HP does not care however and allow forum contributors to vent their anger and disappointment here - then let's be it. Other users can derive their conclusions based on this - if it's helpful for HP though, I sincerely doubt.

 

Please note that if HPSA - or anything else HP-related - was performing okay I would not probably have written a word on this forum.

 

(and I only spotted it's a notebook section after I posted, whereas my problem refers to desktop PC - which only confirms that problem is there and widespread).

 

And no, I do not have a time to raise this with clueless and generally unhelpful HP Support - all information they need to troubleshoot this problem their side is provided above.

Nothing changed on my PC since last Sep, with the exception of Win10 upgrade to 1703 / 1709 - if HPSA breaks as a result of this process, then it means that HPSA needs looking into at HP surely?

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Author
Level 7
731 713 31 167
Message 4 of 4
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Dear HP,

 

As you seem to be reading these posts (and I thank you very much for this) there's another one & very much related for you:

 

Any reasons why drivers for my PC (870-095na), as listed here :

 

https://support.hp.com/gb-en/drivers/selfservice/omen-by-hp-870-000-desktop-pc-series/11084748/model...

 

Are not the latest ones, as opposed to these shown here for generic 870-000 PCs:

 

https://support.hp.com/gb-en/drivers/selfservice/omen-by-hp-870-000-desktop-pc-series/11084748

 

Vast majority of these listed under the second link are applicable for my PC - and I have installed them just over the last couple of days without issues. Also, there are quite a few important drivers there (chipset drivers, graphics drivers) - their listed versions for my PC are quite old and may lead to stability issues.

 

I would be most grateful if it was rectified accordingly at the same time when HPSA is fixed.

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