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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
- HP Community
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- Notebook Operating System and Recovery
- I cannot get anything on computer when I turn it on other th...
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04-19-2017 09:03 AM
Solved! Go to Solution.
04-20-2017 11:05 AM - edited 04-20-2017 11:06 AM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand you are unable to boot into windows due to the black screen with advanced options and others,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Please follow the below steps to identify and resolve this concern:
Step 1: Perform a hard reset
HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4)
Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here)
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook.
Click here for instructions on Performing an HP System Recovery (Windows Vista)
If the issue persists, it's most likely a hardware connection failure and you will need to contact the HP phone support for a hardware service,
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.
They will be happy to assist you immediately.
If you wish to show appreciation for my efforts,
Mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Riddle_Decipher
I am an HP Employee
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