Incorrect information in Software/Driver

[Kathy38]

Hello,

I never had a problem before version 1809 was downloaded, I usually had Microsoft provide the updates to my drivers.  Well, they are not working and creating problems with my notebook.

I went to https://support.hp.com/us-en/drivers/selfservice/hp-15-f100-notebook-pc/7280521/model/7479934?sku=J9... to see if I could find some information and maybe track down the latest version but the information is incorrect. 

Alps Touchpad Driver - Notebook has a Synaptics PS/2 Touchpad (not listed)

Firmware - Hitachi Hard Drive Firmware Update - Notebook has a Seagate (not listed)

With the above difference, how do I know if the other drivers are the right ones. 

So how do I find the correct information to try and fix my notebook.

Thanks.  

Thanks for all your help. 

[Lil_Boy_Blue]

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

I realise you do know the differences, but with the SKU: we may get a better or brighter picture.

[Kathy38]

Hi, below is the information you requested:

System Manufacturer Hewlett-Packard

System Model HP 15 Notebook PC

OS Name Microsoft Windows 10 Home

Version 10.0.17763 Build 17763

System SKU J9H14UA#ABA

Processor AMD A8-6410 APU with AMD Radeon R5 Graphics, 2000 Mhz, 4 Core(s), 4 Logical Processor(s)

Platform Role Mobile

The above is for HP 15-f199nr.  Thank you.

[Lil_Boy_Blue]

Hi

Short term answer is

I would put the SKU into hp.partsurfer and it will tell you what the build of the PC is/was.

Currently away from base and cannot really follow up.

[Lil_Boy_Blue]

Hi

So it came with W8.1 which lists the Drivers.

The W10 does not seem to.

Which means that you may want to look here....

https://www.catalog.update.microsoft.com/Search.aspx?q=windows+10+synaptics

OR wait until new drivers are released which may be easier.

[Kathy38]

Thanks for the reply but that really doesn't help,  Microsoft is the one that started all the problems.  Was hoping I could find the Softpaq number that related to my notebook. 

Guess, no answer on firmware, Seagate.

I

[Lil_Boy_Blue]

Hi

Well with no specific errors or info from yourself, I cannot help.

Why would a Hitachi firmware update be relevant?

Softpaq numbers you already know.

Synaptics TouchPad Driver	1.20 Rev.A	205.4 MB	Nov 3, 2014	Download
Type: Driver-Keyboard, Mouse and Input Devices Version: 1.20 Rev.A Operating systems: Windows 8.1 (64-bit) Release date: Nov 3, 2014 File name: sp69448.exe (205.4 MB) Description: This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface. Therefore if Synaptics write a new driver it should get added to the list of updates. Don't try this at home   .....  it lists hundreds of drivers.  W10 Home   1809   ---   Build: 17763.678   ---   28/12/2018 C:\>driverquery Module Name Display Name Driver Type Link Date SynTP Synaptics TouchPad Dri Kernel 16/08/2017 22:24:06

[Kathy38]

Sorry, I thought I mention the problem I am having - here goes:

I am typing along and all of sudden I lose the ability to type.  No keyboard action, light on keyboard still work but nothing else. 

Mouse still function.  Touchpad still function. 

I then proceed to restart the computer and it just shows the spinning circl

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

[Kathy38]

Sorry again, it stopped me from finishing my text. 

I have tried all that you suggested.  All test stated pass.  Tried the reset more than once. 

I can restart and shut down normal when I can type but as soon as the ability to type stops, restart and shutdown, I receive the spinning circle and notebook and will not go any further. 

Very confusing.