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‎11-23-2018 01:12 PM

HP Recommended
Product: HP Omen - 17-w260nz
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop second-hand. The original owner had random stuff leftover so I did a factory reset. Keyboard backlight worked before reset. After reset, backlight does not work and fn + keys do not work. Please note I did visit the appropriate driver download page and installed the HP System Event Utility - which is supposed to ne the keyboard fn driver. Any suggestions?

2 REPLIES 2

‎11-23-2018 01:29 PM

HP Recommended

Welcome to the forum @syngiun

 

Have you tried running: " HP Support Assistant "

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-17-w200-laptop-pc/13823501/mod...

 

REO

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‎11-23-2018 01:35 PM - edited ‎11-23-2018 01:36 PM

HP Recommended

Yes, all drivers are updated. THe guided troubleshooting is a bunch of scripted garbage with no real solutions for those of us who know what a driver is and how to install it.

 

That being said, the keyboard problem persists.

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