Laptop stuck on splash screen

[M1000]

Hello

My laptop has been out of commission for about 6 months. I havent really known what to do about it. So I came online.

The laptop will freeze on the color splash screen  https://www.google.ca/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjsj4iMm_X...

I saw to press the esc button util the bios screen comes up but i dont really know what to do from there.

I tried system recovery and it ended up finishing with a black screen

Can you please help me?

[A4Apollo]

Hi! @M1000, Thanks for stopping by the HP Support Forums!

I understand you have issues booting into your PC.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Please provide the product number of your PC to assist you better.

As you mentioned when you boot your PC the laptop freezes at hp logo screen.

Try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

Also, try performing a hard reset and check if it helps.

To perform a power reset on a laptop with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Refer this article to further troubleshoot no boot issues with your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[M1000]

Hello

Thank you very muc h for helping me.

I have the product number but I didnt think it would be neccessary. It is E8A81UA#ABL

Pressing F10 did not being up the Bios menu.

But I repeatedly pressed Esc (that I had read about) and the option to go to the Bios menu came up.

I followed the directions and it ended up at the hp logog screen with the circling dots below it. I left it but 10 minutes later, it was still there

I tried the hard reset and the screen eventually went black after the logo screen had appeared

Thaks for your help with this. I hope you can help me solve this

Bye

Mark

[A4Apollo]

Hey there! @M1000, It's great to hear from you again.

I appriciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Try running a system diagnostics on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the hardware diagnostics test passes, try performing a complete system recovery on your PC from the recovery partition or the recovery discs.

Refer this article to know more information about performing a system recovery.

If you don't have a set of recovery discs.

Please contact HP support and order a set of recovery discs.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[M1000]

Hi

I didnt have much luck.

I did manage to get to the administartor / username screen but I dont remember the passwords so that was a dead end.

I ran diagnostics and I got this:

Failure id: 6AKS28-6SF8R3-MFPWWK-6OVE03

Product id: E8A81UA#ABL

I dont know if that helps.

I am at the automatic repair screen but that has gone no where.

I have ended up on the hp screen / rotating circle screen several times

[CF4]

Hi

A Lo-Cost/No-Cost possibility is

You can get to a Command Line and should be able to view your C:\ and from there perhaps copy off your data (Users) onto a large USB stick, just in case a re-install is required.

If in doubt please ask.

[M1000]

Clint

Thanks for the suggestion however the dvd writer on my desktop computer is not working so I couldnt download anything from the internet

[M1000]

Unless someone comes up with a new suggestion, im goong to take it into staples to get giced

But if there is another solution, please let me know.

I wont be going until 6 pm pacific