Login problm due to cursor and cursor stops working/hangs in between

[Sg_02]

My laptop is not allowing me to login. The system automatically keeps logging in without letting me enter the password. Even if does allow me to enter, once after login the cursor doesn't move at all. The system starts malfunctioning on its own.

[praveen196]

@Sg_02 Welcome to HP Community!

I understand that the Login problem due to cursor and cursor stops working/hangs in between.

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test

If all test is passed, please perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

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