My HP pavilion x2 N9Q58EA won’t charge ...HELP 😬

[AmandaJJones]

Hi, thank you for reading. The HP notebook won’t charge up when connected to the mains AT ALL.

Any solutions would be appreciated 😊

[Jeet_singh]

@AmandaJJones,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the computer won't charge. No worries, I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to use a different compatible charger and check if it helps?

Have you tried to uninstall the battery drivers?

Have you tried to update the BIos?

In the meantime, let's try these steps here: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 

Restart the computer and the issue should be fixed.

Next thing, I would suggest here is to update the Bios on your PC either from our HP support website, using this link or you can download it using HP Support Assistant.

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, I would suggest here is to follow these links: 

Battery Does Not Power Notebook or Hold a Charge - HP Support

HP Notebook PCs - Testing and Calibrating the Battery (Windows)

HP Notebook PCs - Using and Testing the AC Power Adapter

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.