• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-26-2019 07:50 AM

HP Recommended
Product: HP Notebook - 15-da0038na

After trying to completely reboot windows 10 after the update error, there has only been the "no boot device found" message. I have tried checking the hard disk but even the short check has failed. Someone has suggested that we redownload windows 10, but how do I do this with only one working computer?

1 REPLY 1

‎10-26-2019 08:06 AM - edited ‎10-26-2019 08:07 AM

HP Recommended

Hi:

 

Unfortunately, that wouldn't be possible.

 

You will need to have access to another Windows PC where you can use the HP cloud recovery client utility to create a bootable recovery drive.  A friend or relative?

 

Here is an info link for how to use the cloud recovery client utility...

 

https://support.hp.com/us-en/document/c06162205

 

If you are getting a short DST failure, you will need to replace the hard drive as well.

 

Here is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c06147959

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.