• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-16-2022 12:06 PM

HP Recommended
Product: HP Spectre x360 - 13-w023dx
Operating System: Microsoft Windows 10 (64-bit)

Need to download my the Windows 10 that was provided on my laptop at purchase

Category:
3 REPLIES 3

‎09-16-2022 12:16 PM - edited ‎09-16-2022 12:16 PM

HP Recommended

Hi:

 

Your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive and another PC running W7 64 bit or newer (if your PC is not working).

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

1 person found this reply helpful
Was this reply helpful? Yes No

‎09-19-2022 12:35 PM

HP Recommended

Thanks for your prompt response, Paul.  I tried the Cloud solution twice and received the reply that my machine was supported, or words to that effect". Just assumed that HP had discontinued support for the Specter x360 13-xxx. Pleased to hear that is not the case, and will try again to utilize the Cloud solution.  

Was this reply helpful? Yes No

‎09-19-2022 12:38 PM

HP Recommended

You're very welcome. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.