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HP Recommended
HP Spectre x360 - 13-w023dx
Microsoft Windows 10 (64-bit)

Need to download my the Windows 10 that was provided on my laptop at purchase

3 REPLIES 3
HP Recommended

Hi:

 

Your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive and another PC running W7 64 bit or newer (if your PC is not working).

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

HP Recommended

Thanks for your prompt response, Paul.  I tried the Cloud solution twice and received the reply that my machine was supported, or words to that effect". Just assumed that HP had discontinued support for the Specter x360 13-xxx. Pleased to hear that is not the case, and will try again to utilize the Cloud solution.  

HP Recommended

You're very welcome. 

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