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PC Crashes in the middle of a Program

HP Recommended
HP ENVY m7-n100 Notebook PC (Touch)
Microsoft Windows 10 (64-bit)

When I am working in my cad/cam program as soon as i get ready to save the project the system shuts down. The error i receive is that the system encountered an unexpected problem and must shut down. This just started happening about 2 days ago. I have run virus and malware test and nothing is returning. I am not sure why a program would automatically shut down. 

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Hello @TNTLLC

 

Thank you for posting in HP support forum! Welcome !

 

 

I am sorry about the issue you experience. I will be glad to help you solve your computer related issues.

 

Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

 

A hardware device, its driver, or related software might have caused this error. What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

 

In order to troubleshoot, I would need some specific information.

 

 

First - configuration

When you start your computer to Windows, go to Start ->  Control Panel (control.exe) -> System should be opened.

 Then follow the instructions >> here to Disable Automatic Reboot after Blue Screen Errors

Uncheck "Automatically restart" option and click OK.

 

Please, configure your WIndows to create kernel memory dump file as per these instructions here:

http://www.howtogeek.com/196672/windows-memory-dumps-what-exactly-are-they-for/

 

When BSOD screen appears your computer shall not reboot but the blue screen will remain on top.

Please, write here absolutely everything you will see on the screen. (of take a picture and upload it here or somewhere else). There can be some error code which may help me help you. After that you will have to hard restart your computer.

 

 

Second - collect dump files

 

After reboot/restart , open the Computer (Windows Explorer) and go to C:\Windows\

Open Minidump folder

There should be some dump files inside the folder.

Mark them all, right click them all (when marked) -> choose Send to -> Compressed (zipped) folder

Windows will now create a zip archive

I will need this zip archive containing the dump files. They may help me providing technical information about why the issue happens. Once you have the files, upload them somewhere (e.g. OneDrive, Google Drive, Dropbox, etc...) and provide me with link to download

 

 

 

Last but not least - Update all your drivers using HP Support Assistant

 

Instructions

>> http://support.hp.com/us-en/document/c03467905

 

 

Here is the HP official article which includes details >> http://support.hp.com/us-en/document/c04593971

 

Looking forward to your reply. Let me know the results of the test. Post back if you face difficulties.

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks


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