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‎01-02-2022 03:06 AM

HP Recommended
Product: HP envy x360 convertible

Hello! So ive been trying to add my laptop to my devices, when i put in my serial number it wants my product number to and then says in an invalid product ID but its not, im looking at the system info and thats what it says. I cant even find my laptop when i have it try to detect my device instead of typing in my info. im trying to get my laptop sent in or where i can take it before my warranty expires cause my keyboard mouse is broken and is like basically falling out. 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-02-2022 10:50 AM

HP Recommended

https://support.hp.com/us-en/product/hp-envy-x360-convertible-laptop-pc-15-ed1000/35831835/model/210...

it gives this here

if you try

 Check warranty status

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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5 REPLIES 5

‎01-02-2022 06:28 AM

HP Recommended

Hi

What do you give as the product number?

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎01-02-2022 10:35 AM

HP Recommended

Hello!

When i hit fn & esc buttons i have system info and it says my product number is 169W4AV

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‎01-02-2022 10:50 AM

HP Recommended

https://support.hp.com/us-en/product/hp-envy-x360-convertible-laptop-pc-15-ed1000/35831835/model/210...

it gives this here

if you try

 Check warranty status

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
1 person found this reply helpful
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‎01-02-2022 10:59 AM

HP Recommended

Thank you! that worked! every time i put in my product number it told me it was wrong but got it working now! thank you so much!

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‎01-03-2022 09:26 AM

HP Recommended

Hello
I just saw your messages @SuppShannon 
You're welcome
happy for you

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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