Query About Extended Warranty

[SriHariAS]

I have bought my hp pavilion laptop previous week including hp care pack as my extended warranty in Amazon. I request for hp care pack activation 2 days back. Now the care pack will activate to extend my warranty period for 2 years or it will activate now and the warranty period will be same as the inbuild product warranty period of 1 year??

[Echo_Lake]

@SriHariAS

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[KAi01]

I have the same under warranty problem, can you write back to my Myle?(personal information removed)

I purchased it through the official website with a three year warranty and only received a one year system warranty.

HP Pavilion Laptop PC 13-b0000 (9WG27AV)
Product 9WG27AV
Serial number (personal information removed)

[praveenbv]

Hi @SriHariAS,

Welcome to the HP Support Community.  

For extended warranty, I'd suggest you Contact HP in your region regarding the service options for your computer. 

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[KAi01]

I bought a 3 year warranty from the US website and paid with paypal, but I received a letter stating that I don't need to reply, do I need to upload the file? It's been almost 2 months since I bought it and the warranty is still for one year.

I uploaded my dispute file twice without any official reply!

[praveenbv]

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

[KAi01]

I have contacted customer service in Taiwan, but have not been able to get a formal response to my question. It only states that the information I provided is not proof of purchase, but all the information was provided at the time of purchase and there is no more information to prove. Do I need to contact the US service?

[KAi01]

Oct.26 Updata: The customer service staff in Taiwan told me that the mode of this order is that the computer equipment and Care Package are purchased separately, so the purchase record cannot be checked. However, I have applied for the purchase dispute case number twice, but I have not received any reply. Please tell me how to help me, because there is a time difference problem so I can only reply by mail...