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‎01-31-2022 12:11 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV)
Operating System: Microsoft Windows 10 (64-bit)

I want to upgrade the ram of the laptop, but I can't find any site or documentation that's says anything about ram upgrade.

If someone can help me it would be appreciated.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2022 12:55 PM

HP Recommended

Hi:

 

HP only has the service manual for the older models in the series on your notebook's support page.

 

HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV) Manuals | HP® Customer Support

 

You want the manual that has the 8.78 MB file size.

 

The memory upgrade info can be found in chapter 1.

 

You can do this to see how much memory your notebook can support...

 

1. In the search box, search for cmd and click Run as administrator. This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

View solution in original post

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3 REPLIES 3

‎01-31-2022 12:55 PM

HP Recommended

Hi:

 

HP only has the service manual for the older models in the series on your notebook's support page.

 

HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV) Manuals | HP® Customer Support

 

You want the manual that has the 8.78 MB file size.

 

The memory upgrade info can be found in chapter 1.

 

You can do this to see how much memory your notebook can support...

 

1. In the search box, search for cmd and click Run as administrator. This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

Was this reply helpful? Yes No

‎02-04-2022 05:30 AM

HP Recommended

Thank you very much!

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‎02-04-2022 07:23 AM

HP Recommended

You're very welcome.

1 person found this reply helpful
Was this reply helpful? Yes No
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