cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
189
Flag Post

Recovery from hard drive crash

HP Recommended
HP Pavilion dv6-6c35dx
Microsoft Windows 7 (64-bit)

A new hard drvie has been installed. We do not have the OS disk. Downloaded the HP Recovery Manager Application to a USB flash drive but when I execute it tries to install on the computer not on the USB.

 

Please provide the steps to recover the laptop.

1 REPLY 1
Highlighted
Level 20
Level 20
121,675 111,855 17,929 27,352
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The recovery manager is just the software that gets the recovery partition to reinstall the operating system.

 

Since you have a new hard drive, you will need to order recovery media for your specific model notebook.

 

HP no longer sells recovery media for that model series anymore, but you can still order recovery media from this non-HP vendor at the link below...

 

http://www.computersurgeons.com/p-20592-windows-7-64b-recovery-kit-678889-002-for-hp-pavilion-entert...

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation