Reinstall Windows and by pass existing PIN

[AyD72]

How do I reset my HP Envy x360 to factory default and by pass existing Windows log in PIN or use a different Windows account?

I got the message “Your PIN is no longer available due to a change to the security settings on this device” after I changed my MOBO. While I have access to my hotmail/windows account I no longer have access to my recovery email required to change my PIN. It will take 30 days (that I don’t have) to follow through with Microsoft process to have my security details updated. Thus, the need for me to wipe off my Windows log in details or use another Windows account.

I tried using the ‘Reset this PC’ option from BIOS without success. And I tried re-installing Windows from a USB but I keep getting an error message saying an upgrade is not possible.

What to do?

[WAWood]

You can't use the built-in reset function because it needs the PIN - which you don't have.

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.

You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:

https://www.youtube.com/watch?v=xmtXOU40vxk

You use the Microsoft Store to download the actual tool:

https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us

If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:

https://support.hp.com/us-en/document/ish_2039298-1862169-16

Here's a video from HP Support about using the Cloud Recovery Tool:

https://www.youtube.com/watch?v=P7AwuKNJKS4

[AyD72]

Thanks for your response. The HP Cloud Recovery Tool does not support my laptop. I inputted my Product ID (4N6R2UA) for my HP Envy 15m-eu0043dx. Is there any other HP recovery tool that supports my platform?

[AyD72]

Please disregard my last submission. Some characters where missing in the ProductID thus, the reason why the Recovery Tool did not recognize it. I have gotten it right and I am about starting the recovery process. Thanks

[WAWood]

Good to see that worked.

***If my post helped, click Yes for "Was this reply helpful" -- to say thanks -- and accept my post as the solution ***