11-10-2016 12:38 PM
I purchased an HP Spectre 15 x360 in March 2016 and have been struggling with freezing/lock ups since then. I have tried updating all drivers but this hasn't fixed the problem. Almost daily, the screen freezes, the cursor shows a "busy" signal, and Windows does not recover. I have to do a full shutdown and restart, and lose all my work. I haven't been able to pinpoint what is causing this freezing. This has been a problem since the laptop was first received, so I am wondering if there is a hardware problem. Thanks for any help/ideas you can provide.
11-11-2016 08:56 AM
Thanks for taking an interest in the HP Support Forums! It is amazing site to post questions, find resolutions and work with the community to resolve issues. I understand you are having issues with system locks up or freezes on your HP Spectre x360. I'll be really happy to assist you with this.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide: Learn How to Post and More.
First, let's start with performing a hard reset on the PC to release any excessive static/power that could have cause the issue.
Turn off the computer.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
Second, you can check if there is Bios update available for your PC, here is the link to download.
Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics: 1) Shutdown the computer. 2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3) Press F2 once for System Diagnostics. 4) Go to Component test. 5) Run extensive Memory and Hard Drive test.
Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.
Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up.
Click here to know: How to perform each step.
For more details, you can try these documents as well.
I hope this helps. Let me know if you require any further assistance.
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I am an HP Employee
01-23-2018 09:17 PM
Not sure exactly what kind of freezing you are encountering, but my HP got frozen quite often too and I just got the issue resolved.
Apparently it was a setting for Intel Display (right click on desktop screen, Intel Display, then Power option), which enabled "Auto panel refreshing", that caused the freezing of the mouse pointer and/or windows.
However, there was no "busy" signal in my case, the screen just froze or got super lagged and I could not do any task.
I changed the above setting (disabled the auto refresh) and have got no issue for a few days now.