• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-04-2016 07:16 AM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 8.1 (64-bit)
I was upgrading the laptop to Windows 10 and after it restarted it got stuck on the hp logo for about 30 min. So I turned it off about 3 times and it's still stuck on the hp logo.
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-04-2016 11:53 PM - edited ‎09-04-2016 11:54 PM

HP Recommended

Once recovery to Win 8 completes, if you consider upgrading to 10, here are some tips:

 

>> http://support.hp.com/us-en/document/c05195282

>> http://support.hp.com/us-en/document/c04730900

 

Make sure all your drivers are updated before upgrading to 10 - use HP Support Assistant

Make sure all your security software (AV, firewall, etc...) is uninstalled before upgrade - reinstall post upgrade.

 

 

If you decide not to upgrade, please, note that Win 8/8.1 is good OS and will be supported by Microsoft till year 2023.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-04-2016 11:48 PM

HP Recommended

Hello @Fey1,

 

Thank you for posting in the HP Support forum. Welcome!

 

I'm sorry for the issues you experience.

 

The issue started because for some reason the Win 10 upgrade failed.

 

You will need to revert back to Win 8/8.1 using HP Recovery . If you want you can try to upgrade to W10 later.

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F11 to open System Recovery options.

The computer should boot from recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from.

Follow the on-screen instructions.

 

Details >> http://support.hp.com/us-en/document/c03489643

>> https://www.youtube.com/watch?v=PC3sUc3lr3E

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎09-04-2016 11:53 PM - edited ‎09-04-2016 11:54 PM

HP Recommended

Once recovery to Win 8 completes, if you consider upgrading to 10, here are some tips:

 

>> http://support.hp.com/us-en/document/c05195282

>> http://support.hp.com/us-en/document/c04730900

 

Make sure all your drivers are updated before upgrading to 10 - use HP Support Assistant

Make sure all your security software (AV, firewall, etc...) is uninstalled before upgrade - reinstall post upgrade.

 

 

If you decide not to upgrade, please, note that Win 8/8.1 is good OS and will be supported by Microsoft till year 2023.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.